Art-on-Demand Shopify App Privacy Policy

The Art-on-Demand Shopify App (the “App”) provides on-demand digital art and photographic content for print products (the “Service”) to merchants who use Shopify to power their stores. This Privacy Policy explains how personal information is collected, used and shared when you install or use the App in connection with your Shopify-supported store.

Personal information the App collects

When you install the App, it can access certain information from your Shopify account that is required to provide the Service. Depending on the permissions granted to the App, this can include:

• Orders: information needed to view or manage orders, transactions and fulfilment.
• Product listings: information needed to view or manage product and collection listings.
• Products: information needed to view or manage products, variants and collections.

We may also receive personal information relating to you, people who use the App on behalf of your store, and your customers where that information is required to provide the Service. This may include names, delivery or business addresses, email addresses and telephone numbers.

Information is collected through your Shopify account, directly from you where you provide it to us, and through normal application and server operations. The App may create technical and security logs, which can include information such as IP address, browser or device information, timestamps and actions taken within the App, where required for operation, security and troubleshooting.

How we use personal information

We use personal information only where reasonably necessary to provide, operate, secure and improve the App and the Service. This includes using information to:

• process and support orders and fulfilment;
• provide the functions of the App;
• communicate with merchants about the Service;
• maintain security, diagnose problems and prevent misuse; and
• optimise or improve the App and related services.

Sharing personal information

We do not sell personal information. We may share personal information with service providers or fulfilment partners where this is necessary to operate the App, provide the Service or fulfil an order. Such information should be limited to what is reasonably required for the relevant purpose.

We may also disclose personal information where required to comply with applicable laws or regulations, respond to a lawful request for information, or protect our rights, users, systems or services.

Your rights

Depending on where you are located, you may have rights in relation to your personal information, including rights to request access, correction, deletion or restriction of certain processing. If you would like to exercise a privacy right relating to information held by us, please contact us using the details below.

Where personal information is processed in connection with providing the Service, we may process it because it is necessary to perform our contractual obligations or because we have a legitimate interest in operating, securing and improving the Service, subject to applicable data protection law.

International transfers

Cloud-based services used to provide the App may process information in countries outside your own. Where personal information is transferred internationally, we take appropriate steps as required by applicable data protection law to protect that information.

Data retention

We retain personal information only for as long as reasonably necessary to provide the Service, maintain appropriate business and transaction records, comply with legal obligations, resolve disputes and enforce agreements. Retention periods may vary depending on the type of information and the purpose for which it is held.

Where information is held on behalf of a Shopify merchant, requests concerning a customer's data may also need to be made through that merchant.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, the App, legal requirements or other operational reasons. The date shown at the top of this page indicates when this Privacy Policy was last updated.

Contact us

If you have questions about this Privacy Policy, our privacy practices, or would like to make a complaint or privacy request, please contact us: